Replacement Elements

About Us The Replacement Elements website is owned and operated by KUA Services. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Replacement Elements
Office 10 23 Princes Drive Colwyn Bay Conwy LL29 8HT United Kingdom
Phone: 0844 448 4345
Fax:
Email: sales [at] replacement-elements [dot] com

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We use Royal Mail Packet Post service for all deliveries. This is a signed for service but does not guarantee next day delivery. We charge a fixed fee of £4.50 + vat for all deliveries regardless of your order. Please allow 2 - 3 days for your parcel to arrive.
All orders shipped outside of the UK are sent via the Royal Mail International Signed For service. This can take between 5 - 10 days for your parcel to arrive depending on where you live.
There is an addtional fee of International Singed For service. Shipping starts at £7.95 per oorder.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 10 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices are inclusive of any Taxes.

Credit Card Security We use third party payment providers to handle the credit card transactions. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 448 4345 (International +44 [871 666 0719) or fax us on [FAX] or write to us at Office 10 23 Princes Drive Colwyn Bay Conwy LL29 8HT United Kingdom

Privacy Policy Replacement Elements do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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